FAQ

The frequently asked questions area is updated regularly.
If you still can't find your answer, please Get in touch. Please write us in English. It may take us longer to answer inquiries in other languages.

For your convenience we have divided our most Frequently Asked Questions into categories.

General
  1. What is JAJAH?
  2. What are the system requirements?
  3. Do I need to register before I start use JAJAH?
  4. JAJAH doesn't accept my phone number or my destination number. Why?
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Business Account
  1. What is a JAJAH Business Account?
  2. How do I apply for a JAJAH Business Account?
  3. How do I log into my Business Account?
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Registration
  1. Why do I have to register?
  2. When I try to log-in I get a message "login failed"
  3. Why do you need my email?
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Usage
  1. How does JAJAH work?
  2. How do I make a call using JAJAH?
  3. Is my conversation secured?
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Billing and Payment
  1. How do I load my account?
  2. Can I use a credit card?
  3. How are JAJAH rates in comparison to other VoIP companies?
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Free Calls
  1. What is JAJAH Free Global Calling?
  2. Does It Cost Anything To Register?
  3. Are There Any Hidden Costs?
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Conference
  1. What is JAJAH Conference Calling?
  2. How do I initiate a conference call?
  3. How much does the call cost?
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Scheduled Calls
  1. What is a scheduled call? What is it good for?
  2. How do I set up a scheduled call?
  3. When I want to schedule a call, I need to enter the time. Do I need to take any time offsets (GMT, EST etc.) into consideration?
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JAJAH.Buttons
  1. Do I need HTML programming skills?
  2. How do I remove the JAJAH Button?
  3. Can I place more than one JAJAH Button?
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JAJAH.Direct
  1. How do I use JAJAH Direct?
  2. Where do I find the local JAJAH Direct number?
  3. What does ”local JAJAH Direct number” mean?
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SMS
  1. How can I send a text message/SMS through JAJAH?
  2. How much does sending a text message/SMS cost?
  3. Can the recipient reply to the text message/SMS I send?
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Mobile Plugin
  1. How much will it cost me to use JAJAH Mobile Plugin?
  2. What do I need to use JAJAH Mobile Plugin?
  3. Why do I need to register before I can download and use the plug-in?
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JAJAH.Mobile Web
  1. What is JAJAH Mobile Web?
  2. What devices does it work on?
  3. How do I get it?
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Affiliate
  1. What is an affiliate?
  2. How do I become an affiliate?
  3. How can I check the status of my account?
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Firefox Extension
  1. What does the JAJAH extension do?
  2. Where can I download the JAJAH extension from?
  3. How do I use the JAJAH extension?
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Address Book
  1. What is "Private number calling"?
  2. Why do I need a nickname?
  3. How do I search for a JAJAH User?
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JAJAH is the perfect solution for you to save on international calls.